Customer Support

Top questions

• How do I uninstall the software?
• I have lost my registration info. How do I get replacement?
• How do I get and install my free upgrade?
• My license key does not work. What do I do?
• What is considered a personal, non-commercial use?

Browse all questions

• Downloading and Installing
  • How do I uninstall the software?
  • How do I install the full version of the software?
  • Is your software available for Mac?
  • Setup program says that the file is corrupted.
  • Download links do not work. How do I get the software?
  • Setup password does not work. What do I do?
• Ordering, Licensing and Activation
  • I have lost my registration info. How do I get replacement?
  • My license key does not work. What do I do?
  • What is considered a personal, non-commercial use?
  • Why do I have to pay VAT tax?
  • My e-mail address was rejected by your order form.
  • How do I purchase a site or an academic license?
  • Can I get your product on a CD?
  • I have paid, but have not received any information.
  • How do I get the product, I have purchased?
• Updates and Upgrades
  • How do I get and install my free upgrade?
  • How do I get the updates?
  • What is Ugrade Protection?
  • Who is eligible to a free version 4 upgrade?
• Using Easy Button & Menu Maker
  • Menus do not look right in Adobe Dreamweaver.
  • How do I create buttons?
  • Is it possible to place more than one menu on a single web page?
  • What's the difference between Trial, Personal and Pro versions?
  • Using the same menu code and files all across the website.
  • How do I make tabbed menu switch tabs?
  • Why do I see Internet Explorer security alert?
• Solving problems with menus not working properly
  • Solving Internet Explorer problems with DOCTYPE.
  • Menu or submenus do not show up properly.
  • Menus are shown behind other elements.
  • Round corners do not work on Internet Explorer.
  • Gradient colors do not show in web browser.

Search answers

Other options & tools

• Lost license key recovery
  Recover lost or never-received license key and download information.
• Customer self-help forum (not monitored)
  Find answers, exchange experience and post your questions to other users.
• Browse documentation
  Browse contents of the Easy Button & Menu Maker online documentation.
• Contact support team
  If your question is not answered on our support pages, please do not hesitate to contact us.